Log into your portal, navigate to your domain DNS settings, and add the specific MX (Mail Exchanger) and TXT (SPF/DKIM) records provided to you by MarpaMail team.

Our team manages the entire process free of charge using secure IMAP-to-IMAP transfer protocols. We cleanly migrate all historical inboxes, custom nested folder architectures, sent items, and contact archives directly to your new Marpa server with zero operational downtime.

No. While Mercantile Communications provides free .com.np domain registrations (which the Marpa team can help you navigate), they do not provide mail hosting infrastructure. To get active corporate email addresses ending in your .np extension, you must point your domain’s MX records to our dedicated platform.

IMAP creates a real-time, two-way sync between your local devices (smartphones, Outlook) and Marpa’s servers, meaning actions like reading or deleting mail show up instantly everywhere. POP3 downloads the data to a single machine and removes it from our cloud, which breaks multi-device mobile workflows.

Add a new account in Outlook or your smartphone mail client, choose manual configuration, and select IMAP. Input your custom email and the unique mail server hosts we provide. To stay connected seamlessly across NTC, Ncell, and local ISPs, ensure you enable Secure SSL/TLS using ports 993 for incoming and 465 for outgoing mail.

Yes, absolutely. If your current provider has restricted your disk space, preventing you from generating cPanel email backups , we can perform a direct server-to-server email sync. By establishing an IMAP-to-IMAP or direct connection, we can pull your mailboxes, folders, and archives straight onto our high-performance email infrastructure without requiring any temporary storage space on your old server.

Yes. For businesses migrating large email architectures or multiple corporate domains to our secure infrastructure, we fully support advanced transfer protocols. If your outgoing server has SSH enabled, we can use rsync to mirror your mail/ directories directly into your new cPanel or dedicated mail environment. This ensures a rapid, bit-for-bit transfer of all unread messages, sent items, and custom folders with zero data loss.

If your legacy host restricts SSH access or won’t lift your disk quota, our migration specialists use remote IMAP synchronization tools. We securely connect to your old mailboxes via IMAP and stream the data directly into your new, spacious inbox environments on our servers. This method does not require any backup file generation on your old server and completely bypasses local disk limitations.

No, we ensure a zero-downtime transition for your business communications. While migrating your data to our secure mail infrastructure, your old email server remains completely active. We sync all existing historical mail first, update your domain’s MX (Mail Exchanger) records to point to our servers, and then perform a final “delta sync” to catch any residual emails sent during the DNS propagation period.

Unlike legacy providers like Google Workspace or Zoho that penalize your growth by charging per email account, MarpaMail operates on a flat-rate infrastructure billing model. We completely eliminate per-user fees. You pay a single flat rate based purely on the storage and performance needs of your digital infrastructure, allowing your team to scale without unpredictable monthly bills.

No. At MarpaMail, your team can grow infinitely from 10 to 10,000 users, and your monthly or annual billing remains completely unchanged. We believe that expanding your business or hiring new team members shouldn’t trigger an infrastructure budget crisis or create artificial technical limits.

You are paying strictly for the dedicated cloud resources and disk space allocated to your enterprise email domain. You get full control over your infrastructure to create, modify, or delete as many physical mailboxes, email aliases, and forwarders as you need within your chosen plan’s storage limit.

No, all inbound migrations to MarpaMail are 100% free. Many of our clients switch daily to escape slow delivery or high fees elsewhere. Our specialized technical onboarding team will handle the entire server-to-server or IMAP-to-IMAP data transfer manually, moving all your history, archives, and folder structures into our high-performance infrastructure with zero migration overhead.

As your enterprise communication and historical archives expand, you can seamlessly upgrade your storage tier directly through your client billing portal. Upgrades are prorated instantly, meaning you only pay the baseline difference for the remaining days of your current billing cycle with zero service interruption.

Not at all. Setting up group aliases like sales@yourcompany.com or info@yourcompany.com to forward to multiple staff members is completely free and unlimited on our platform. Since we focus entirely on raw server performance and storage capacity rather than seat counts, you are never charged for routing your emails effectively.

To ensure seamless business transactions, Marpainfotech Pvt. Ltd. accepts a wide range of localized and international payment networks. We accommodate major domestic mobile wallets in Nepal, direct bank transfers, and standard international credit cards for corporate entities operating in the UAE, USA, Canada, and beyond.

Yes, our mid-tier and enterprise-grade infrastructure packages support multi-domain configurations. This allows IT administrators to easily host and manage corporate email systems for multiple different brands or company domain names out of a single, centralized administrative dashboard without paying separate per-account fees.

Yes. Security for high-stakes corporate communication is non-negotiable at MarpaMail. Every domain and mailbox provisioned on our infrastructure includes free, automatic SSL/TLS encryption to secure your IMAP, POP3, and SMTP routing. We ensure your corporate data is kept inside an ironclad vault by default.

Every single MarpaMail client receives urgent, enterprise-grade precision support, regardless of their plan size. Our technical support team is based in Kathmandu, Nepal, and is available Monday-Friday, 10:00 a.m.- 6:00 p.m., via support@marpamail.com or +977 982 335 8028.

At MarpaMail, we believe your corporate inbox should be an ironclad vault by default. We do not use weak or basic encryption configurations. Every single email interaction on our infrastructure is enforced with enterprise-grade SSL/TLS transmission protocols, preventing unauthorized eavesdropping, data interception, or information leaks of your sensitive intellectual property and client data.

Built by Marpa Infotech Pvt. Ltd., our hosting infrastructure is strictly managed with localized precision and absolute administrative confidentiality. Unlike legacy providers that scan inboxes to profile users, MarpaMail keeps your data private. Your emails, custom folder structures, and attachments belong entirely to your enterprise with zero unauthorized third-party scanning, backdoor data collection, or administrative intrusion.

Built by Marpa Infotech Pvt. Ltd., our hosting infrastructure is strictly managed with localized precision and absolute administrative confidentiality. Unlike legacy providers that scan inboxes to profile users, MarpaMail keeps your data private. Your emails, custom folder structures, and attachments belong entirely to your enterprise with zero unauthorized third-party scanning, backdoor data collection, or administrative intrusion.

Dealing with high-stakes corporate communication means there is zero margin for error or malicious technical friction. Our platform features integrated inbound and outbound mail sanitization tools. Advanced spam filters and automated server-side antivirus layers actively block phishing, ransomware scripts, and spoofed malicious domains before they ever reach your employee mailboxes or impact your business workflow.

Yes. To protect your brand’s reputation and ensure flawless outbound delivery, we configure secure authentication frameworks including SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC policies. These enterprise protocols guarantee that your domain cannot be spoofed or duplicated by digital bad actors, keeping your outward communication trusted across major regional and international mail gateways.

Effective communication is the primary pillar of your enterprise, which is why we enforce continuous server redundancy. MarpaMail operates on high-availability network nodes backed up by dependable disaster recovery systems. In the rare event of a physical hardware threat at the data center layer, your data is isolated, protected, and instantly recoverable via server-side failovers to ensure absolute continuous runtime reliability.

Absolutely. Administrative and user control panels are shielded behind secure end-to-end firewalls. We support robust password policy enforcement for all corporate hires, custom port mapping, and secure protocol enforcement (IMAPS, POP3S, and SMTPS). This multi-layered access management ensures that no external brute-force vectors can easily penetrate your team’s individual login credentials.